How 300 Childbots Work Together to Generate Revenue and Improve CSAT

Speakers
KV Dipu

President - Operations & Customer Experience, Bajaj Allianz General Insurance

Raghavendra Kumar Ravinutala

CEO & Co-Founder,yellow.ai

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What will you learn?

1

The need for digital transformation in BFSI

Digital transformation in BFSI is a top business imperative to amp up customer experience, drive operational efficiency, and increase revenue.

2

Customer-facing operations at Bajaj General Insurance

How BAGIC customized end-to-end customer-facing operations across digital channels to better meet customer requirements in a post-pandemic world.

3

Impact of Boing - The Intelligent Virtual Assistant

The role of conversational AI-powered intelligent virtual assistant in lowering support call volumes and boosting self-serve support, thereby increasing revenue and improving CSAT.

About Speakers

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