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Yellow.ai Recognized as a Top Global Vendor In Five Gartner® Hype Cycle™ Reports

Published: October 06, 2021
Updated: September 11, 2023
Yellow.ai Recognized as a Top Global Vendor In Five Gartner® Hype Cycle™ Reports
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We are thrilled to announce that Yellow.ai is listed as a sample vendor in five Gartner® Hype Cycle™ 2021 Reports for being a distinguished Virtual Customer Assistant (VCA) provider and our innovations in Natural Language Technology

Learn more about why Gartner believes Yellow.ai is a distinguished Conversational AI Platform vendor across:

  1. Gartner® Hype Cycle™ Report for Customer Experience Analytics
  2. Gartner® Hype Cycle™ Report for Customer Service and Support Technologies
  3. Gartner® Hype Cycle™ Report for Business Process Services
  4. Gartner® Hype Cycle™ Report for Digital Commerce 
  5. Gartner® Hype Cycle™ Report for Natural Language Technologies

The first four Hype Cycle reports from the above list label VCAs to have a ‘High’ Benefit Rating in terms of adoption, while the Hype Cycle Report for Natural Language Technologies labels Conversational AI technology to have a ‘Transformational’ Benefit Rating, with a Market Penetration score of more than 50% of target audience.

Gartner mentions that the number of vendors for VCAs and Conversational AI is at a staggering 2,000-plus worldwide. Although Gartner estimates that only about 150 of these vendors can be considered to be possible strategic choices for major use cases. 

Out of the best global vendors, Yellow.ai remains one of the top 10 companies across the globe to be listed as a suggested vendor in five Gartner® Hype Cycle™reports based on stringent evaluation of factors that include tech proficiency, product features, market share and revenue generated in this fiscal year.

Out of 2000-plus global vendors worldwide, Yellow.ai is amongst the top 10 sample vendors for Conversational AI and Virtual Customer Assistants, According to Gartner Hype Cycle Reports.

According to Gartner, the top business value benefits that organizations are getting with VCA are improving operational efficiency, reducing costs and enabling 24/7 support while improving customer experience. This is enabled by moving engagements to self-support channels with faster time to resolution. VCAs can also be used for proactive advice and engagement to build loyalty and customer satisfaction.

A quick look at their latest feature named ‘Inbox’ that simplifies customer support management through an intuitive interface to get a better idea on how VCAs work.

The all new Inbox feature of Yellow.ai’s customer feature platform

Yellow.ai aims to democratize AI by offering no-code/low-code chatbot builders, omnichannel virtual assistants and ticketing automation to bring AI to optimize the OPEX and reduce go-to-market CAPEX for enterprises across the globe.

Yellow.ai currently offers chatbots that can talk in 100+ languages, facilitating more than one billion conversations on a quarterly basis and having an impact of more than $150 million, at enterprises across the globe. The company raised $78.15M in Series C funding to help scale the platform, team, and expansion. Since the last funding round in April 2020, Yellow.ai has grown its revenue by 470% and added hundreds of new clients, across the global markets.

The team has constantly proven to set new benchmarks for their product innovation capabilities. The suggested vendor mention in five Gartner’s Hype Cycle Reports has set a new milestone of achievement for the Yellow.ai team and we promise to continue striving further to set new records for their innovations and contributions to the field of AI.

You can request a demo of our platform to know more about how you can automate your customer support and digital sales while leaving the customers with a delightful conversational experience.

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