{"id":117253,"date":"2023-03-22T10:45:22","date_gmt":"2023-03-22T05:15:22","guid":{"rendered":"https:\/\/yellow.ai\/utilities\/"},"modified":"2024-07-20T23:54:46","modified_gmt":"2024-07-20T18:24:46","slug":"utilities","status":"publish","type":"page","link":"https:\/\/yellow.ai\/en-ph\/industries\/utilities\/","title":{"rendered":"Utilities"},"content":{"rendered":"\n
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Accelerate utility excellence: AI-first automation for superior service and efficiency<\/h1>\n\n\n\n

Slash operational costs and boost customer satisfaction with a unified customer service automation platform. Automate support across 35+ channels while ensuring lightning-fast setup and go-to-market.<\/p>\n\n\n\n

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Request demo<\/a><\/div>\n<\/div>\n\n\n\n
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Customer service automation for a truly omnichannel experience<\/strong><\/h3>\n\n\n\n
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90%<\/p>\n\n\n\n

queries self-served<\/p>\n<\/div>\n\n\n\n

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60%<\/p>\n\n\n\n

reduction in operational costs<\/p>\n<\/div>\n<\/div>\n\n\n\n

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30%<\/p>\n\n\n\n

higher order completion rates<\/p>\n<\/div>\n\n\n\n

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50%<\/p>\n\n\n\n

boost in agent productivity<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n

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Automate 90% utilities use cases with human-like AI<\/h2>\n\n\n\t
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\r\n\t\t\t\t\tPersonalize conversations with advanced AI\t\t\t\t<\/p>\r\n\t\t\t\t

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Deploy truly multilingual, human-like AI for Voice, adept at active listening, and context-switching, that handles customer interruptions with context and empathy. For instance, customers can report issues, schedule appointments, track bill payments, and service updates.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\n\n\t

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\r\n\t\t\t\t\tScheduling services\t\t\t\t<\/p>\r\n\t\t\t\t

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Enable effortless scheduling for customers seeking service time slots. Seamlessly integrate with existing CRM\/ERP platforms for real-time availability and tracking of waste pickup, tank refills, and technician visits.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\n\n\t

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\r\n\t\t\t\t\tBilling and payments\t\t\t\t<\/p>\r\n\t\t\t\t

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Amplify business growth and revenue through seamless payment collections across channels, effortlessly connecting with your existing payment platforms and infrastructure.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n

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Plug & play integrations with
100+ industry-leading platforms<\/strong><\/h2>\n\n\n\n
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Get started<\/a><\/div>\n\n\n\n
Explore collections<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n
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\r\n\t\t\t\t\t\tAnytime, anywhere instant self-serve\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\tOur AI-first unified customer service platform enables automated onboarding, timely reminders, and proactive notifications for meaningful customer interactions where each message is personalized and contextual.\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t

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Automate registration, verification, and new account creation<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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Send out reminders on text and voice channels to ensure timely collections<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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Send out proactive notifications on outages, usage status, pickup schedule, and more.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\tTransform support chats into meaningful interactions\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\tEvery conversation is a moment of delight with AI agents that offer personalized support 24\/7 with human-like interactions. In the case of complex queries, AI agents can seamlessly hand over the query with context to a human agent.\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t

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Create data-driven dashboards to access real-time insights and improve customer experience.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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Provide real-time personalized support based on customer location.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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Leverage analytics to understand user feedback, top customer flows, user acquisition details, and other critical metrics.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n
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Yellow.ai, the driving force behind your
success<\/h2>\n\n\n\t
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\r\n\t\t\t\t\t\t\t\t\tBharat Petroleum\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t“Urja bot is highly scalable and can be deployed to help users in different geographies, languages, demographics on multiple platforms. Considering the complexities and diversity of BPCL\u2019s businesses and customers, the multilingual capabilities and 24\/7 availability of Urja enables BPCL in improving the ease with which customers connect with the company.”\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\tRahul Tandon\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\tFormer Head of Digital Transformation (Project Anubhav)\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\tRead the story\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t
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\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t500K+\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t\tbookings on bot per month\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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\r\n\t\t\t\t\t\t\t\t\tWaste Connections\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLPTM<\/sup> which enables zero training for NLP models, would elevate customer and employee experiences from day one. We firmly believe that Yellow.ai DynamicNLPTM<\/sup> will open new avenues to scale up additional use cases of customer support and agent productivity.”\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\tEric Hansen\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\tChief Information Officer\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\tRead the story\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t
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\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t$3.6 M\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Arrow\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t\tcost savings per year\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t
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<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"

Accelerate utility excellence: AI-first automation for superior service and efficiency Slash operational costs and boost customer satisfaction with a unified customer service automation platform. Automate support across 35+ channels while ensuring lightning-fast setup and go-to-market. Customer service automation for a truly omnichannel experience 90% queries self-served 60% reduction in operational costs 30% higher order completion […]<\/p>\n","protected":false},"author":7,"featured_media":117261,"parent":117251,"menu_order":41,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"guides_categories":[],"page_categories":[317],"coauthors":[210],"class_list":["post-117253","page","type-page","status-publish","has-post-thumbnail","hentry","page_categories-industry"],"acf":[],"yoast_head":"\nBest AI chatbots for utilities industry | Yellow.ai<\/title>\n<meta name=\"description\" content=\"Slash operational costs and boost efficiency with Yellow.ai's Dynamic Automation Platform to provide 24\/7 support for oil, gas and utilities customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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