A sneek-peak of the latest in the world of CX automation


What is Natural Language Processing (NLP)? A Quick Introduction by Yellow.ai

Yellow.ai is a world-leading Conversational CX Platform and Natural Language Processing (NLP) plays a big role in how we delight our customers and enhance their CX. NLP helps in understanding what is the users’ intent, across a variety of languages, and aids in responding accordingly. Read more to understand how we use NLP to enhance our offering.


What is AI Agent Assist and How Can It Help Your Business?  

Customer Experience is the key to running the business. By employing AI Agent Assist, a stupefying customer support agent, you will observe tremendous growth in your brand’s retention rate, CSAT score, and an annual increase in sales by at least $10 million. There is much more to an AI Agent Assist for a brand that loves its customers. Here is a detailed study about what is an AI Agent Assist, why one should use it, and how can it actually help your brand grow.

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Masterclass: Omnichannel CX Strategy


Webinar: Learn How to Craft a Winning Omnichannel CX Strategy in 2022

The generation now wants to connect instantly with friends, family and businesses alike. Utilize and implement the most popular channels where your audience loves to hangout the most to increase visibility. Understand how Voice and Text Automation can help you drastically reduce operational costs and increase CSAT through Zenyum.

Yellow.ai in the News


Yellow.ai Recognized as a Leader in G2 Grid Reports for 2022

We’re excited to share that Yellow.ai has been recognized as a leader in the G2 Grid Report for Bot Platforms, Winter 2022, based on receiving a high customer satisfaction score and having a large market presence. Read more to find out how Yellow.ai fairs against other vendors.
Conversational UX: The missing piece in your chatbot strategy
Voice Tech Leans on AI to Humanize Customer Service and Experience
Redefining people experiences with Conversational AI
Raghu Ravinutala CEO of Yellow AI – Voicebot Podcast
Conversational commerce helping brands reduce cart abandonment, enable faster conversions

Help your peers select the
right partner!


KitaBeli - Indonesia’s social commerce platform


Customer Support

In a short time of two months the bot has managed large volumes of multiple queries accurately.

Reduced query resolution time

The brand could serve multiple customers with negligible wait times and reduced query resolution time.

Bot accuracy

Highest bot accuracy (99%) from day one of the deployment.


We are proud to partner with KitaBeli on their digital transformation journey. As a leading social commerce platform, KitaBeli is in a unique position to harness the power of both social media and Conversational AI. We are delighted to enable the latest in conversational tech for them to expand their reach to their customers.

Kickstart the New Year With a Steal Deal

Plan ahead for 2022. Take a look at the new products launched in the conversational AI space like Agent Assist, Google Business Messages and Instagram Automation to kickstart your chatbot journey in 2022.

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