How a WhatsApp chatbot implementation powered by Yellow.ai helped reach and support the large customer base of KitaBeli
As a startup in the fresh new space of social commerce, KitaBeli was eager to engage their growing user base with chatbots that would enable multiple customers to place orders at once. They needed an intelligent solution to handle their volumes and give customers a delightful experience.
With the KitaBeli bot, not only were multiple customers served at almost no wait times, the bot also saved the valuable time of live agents from the most-common repetitive tasks, while keeping customers engaged and delighted.
The bot built on an Natural Language Processing (NLP) platform manages majority of the customer support volumes, thereby delivering personalised experiences.
Press Esc to Exit Search screen
Oh snap! We couldn't find any matches for this search.
Try correcting any misspelled words, changing filters, or search for something else.