Viber chat statistics show that as of November 2020, chatbots in Ukraine can safely process payments, and the company plans to expand it to other markets as well. The feature directly connects users to their Google or Apple Pay accounts for a hassle-free process. Viber doesn't have access to users' payment information, but rather serves as a mediator. Credit: 99firms
Rakuten Viber for business messaging is a powerful messaging tool having phenomenal adoption in Europe, SEA and such. Brands are increasingly looking at providing a conversational user experience given that Viber for Business Messaging helps organisations set up a verified, official channel so that customers can confidently interact and transact.
yellow.ai is proud to be an official partner of Viber for helping brands launch their business messaging successfully.
Viber chatbots vs Viber Business Messaging API
Viber has been allowing brands to build chatbots using the public chatbot APIs for some time now. Using that, 1-way notifications or 2-way communications are designed. However, to stay authentic & look official, brands & enterprises need a verified persona. Thus, Business Messaging API. Viber Business Messaging (VBM) offers many salient features.
- Viber’s verified icon making yours a trusted brand
- Brand information page where important details such as logo, description, address, website etc are added.