Coronavirus pandemic has taken the world by storm causing many startups to shut shop and others to trim down their operations, even as global markets crash. The story is no different in India — according to Business In The Times Of Coronavirus: India And The World report by Inc42 DataLabs, the country is among the top 15 economies affected.
A testament of the growth of its startups, even in the current times, is Yellow Messenger’s Series B funding of $20 Mn led by Lightspeed Venture Partners and Lightspeed India Partners, enabling the global expansion of its conversational AI platform. Additionally, Cloudneeti — now acquired by Zscaler — and Orbo.ai — which acquired US-based Gemia — both were a part of Cisco LaunchPad’s sixth and fifth cohort, respectively.
AI-Powered Chatbots To Spread Awareness
Yellow Messenger is leveraging AI-powered chatbots to help spread the information and curb the spread, at a mass level. These informational chatbots interact and help people by providing information about the virus, sending authentic helpline numbers, helping assess the risk of virus, and more. These chatbots are deployed on WhatsApp, web and Facebook Messenger and can easily scale on to telephony and IVR.
“Apart from this, we’ve also seen a huge surge in demand for such chatbots from our enterprise clients. Some of our clients who’ve already deployed COVID-19 Assessment Chatbots are Allianz, Aditya Birla Fashion and Retail, and Dr Reddy Labs,” said Raghu Ravinutala, cofounder and CEO, Yellow Messenger.
yellow.ai is a leading CX Automation Platform helping businesses to build chatbots and voicebots to automate support, sales, marketing, HR, ITSM, in 100+ languages, across 35+ channels