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Staff Writer

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Yellow.ai is a leading CX Automation Platform helping businesses to build chatbots and voice bots to automate support, sales, marketing, HR, ITSM, in 100+ languages, across 35+ channels

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Latest blogs by Staff Writer

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What Is Marketing Automation and How Can It Drive Conversions?

Feb 28, 2022

Marketing automation tools deliver faster and more effective responses to consumer queries and offer seamless digital experiences. Read ahead to make more from your marketing spend.

Conversational AI

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What Is Customer Experience Management and Best Practices?

Feb 17, 2022

In a time when CX takes precedence over price and product, it is important to consider it a priority. Let's look at how you can manage customer experience for your organization.

Conversational AI

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Top 10 Benefits of Customer Service Automation for Your Business

Feb 17, 2022

Embrace AI-based customer service automation tools like Machine Learning, Robotic Process Automation and Natural Language Processing to make your enterprise future-ready.

Conversational AI

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What Is Natural Language Understanding (NLU) and Why Is It Important for Chatbots?

Feb 09, 2022

Chatbots are instrumental for an enhanced online user experience. Explore how Natural Language Understanding-NLU can enable chatbots to interact like humans.

Conversational AI

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Why Are Chatbots the Best Channel for Customer Self-Service?

Feb 09, 2022

Chatbots are emerging as the dominant channel for customer self-service. Let’s see how they enhance customer experience by resolving queries faster.

Conversational AI

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How to Build an Online Chatbot for Your Business?

Dec 29, 2021

Build an online chatbot with Yellow.ai's no code chatbot builder in just a few steps. To know more about how to build a customized chatbot, read this article.

Conversational AI

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Instagram Messaging API For Customer Support Automation

Nov 20, 2021

Over 60% of consumers use social media to decide where to spend their money and what brands they can invest in. As per recent digital marketing statistics, Instagram has more than 1 billion users every month and 200 million of them visit a business page daily. In other words, the opportunities for generating leads are limitless.

Conversational AI

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