{"id":128660,"date":"2023-04-01T10:33:46","date_gmt":"2023-04-01T05:03:46","guid":{"rendered":"https:\/\/yellow.ai\/genesys-integration\/"},"modified":"2025-07-02T16:43:30","modified_gmt":"2025-07-02T11:13:30","slug":"genesys-integration","status":"publish","type":"page","link":"https:\/\/yellow.ai\/ar\/genesys-integration\/","title":{"rendered":"Genesys"},"content":{"rendered":"\n<section class=\"wp-block-group zendesk-hero\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center hero-left is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1044\" height=\"1304\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-hero.webp\" alt=\"\" class=\"wp-image-129866\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-hero.webp 1044w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-hero-240x300.webp 240w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-hero-820x1024.webp 820w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-hero-768x959.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-hero-150x187.webp 150w\" sizes=\"auto, (max-width: 1044px) 100vw, 1044px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h1 id='\u062b\u0648\u0650\u0651\u0631-\u0639\u0645\u0644\u064a\u0627\u062a-\u0645\u0631\u0627\u0643\u0632-\u0627\u0644\u0627\u062a\u0635\u0627\u0644-\u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645-yellow-ai-\u0648genesys'  id=\"boomdevs_1\" class=\"wp-block-heading\" ><strong>\u062b\u0648\u0650\u0651\u0631 \u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 Yellow.ai \u0648Genesys<\/strong><\/h1>\n\n\n\n<p class=\"p2\">\u0627\u0643\u062a\u0634\u0641 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0643 \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u062a\u0649 <strong>40%<\/strong>!<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u0633\u062a\u0641\u062f \u0645\u0646 Omnichannel Connector \u0627\u0644\u062e\u0627\u0635 \u0628\u0640 Yellow.ai \u0639\u0628\u0631 Genesys AppFoundry \u0644\u062a\u0648\u0641\u064a\u0631 \u062f\u0639\u0645 \u0639\u0645\u0644\u0627\u0621 \u0645\u0646\u062e\u0641\u0636 \u0627\u0644\u062a\u0643\u0644\u0641\u0629<br><\/li>\n\n\n\n<li>\u0634\u063a\u0651\u0644 \u062d\u0645\u0644\u0627\u062a \u0645\u062d\u062a\u0648\u0649 \u0630\u0627\u062a \u0639\u0627\u0626\u062f \u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0645\u0631\u062a\u0641\u0639 (ROI) \u0635\u0627\u062f\u0631\u0629 \u0648\u0648\u0627\u0631\u062f\u0629 \u0645\u0639 Yellow.ai CSC \u0648Genesys CX Cloud<br><\/li>\n\n\n\n<li>\u0642\u0645 \u0628\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0641\u064a \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0646\u0635 \u0648\u0627\u0644\u0635\u0648\u062a \u0625\u0644\u0649 \u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u062f\u0639\u0645 \u0628\u0630\u0643\u0627\u0621<br><br><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/yellow.ai\/ar\/request-demo\/\"><strong>\u0627\u062d\u062c\u0632 \u0639\u0631\u0636\u064b\u0627 \u062a\u062c\u0631\u064a\u0628\u064a\u064b\u0627<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group sec-2 bg-color violet\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns sec-colls is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column left-col is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='\u0627\u0646\u0637\u0644\u0642-\u0641\u0648\u0631\u064a\u064b\u0627-\u0639\u0628\u0631-\u0642\u0627\u0644\u0628-\u062c\u0627\u0647\u0632-\u0645\u0646-yellow-ai-marketplace'  id=\"boomdevs_2\" class=\"wp-block-heading w457\" ><strong>\u0627\u0646\u0637\u0644\u0642 \u0641\u0648\u0631\u064a\u064b\u0627 \u0639\u0628\u0631 \u0642\u0627\u0644\u0628 \u062c\u0627\u0647\u0632 \u0645\u0646 Yellow.ai Marketplace<\/strong><\/h2>\n\n\n\n<p class=\"p3\"><strong>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0641\u064a 3 \u0646\u0642\u0631\u0627\u062a \u0628\u0633\u064a\u0637\u0629<\/strong><br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column right-col is-layout-flow wp-block-column-is-layout-flow\">\t\t<div id=\"yellow-yt-item-block_587c387a7be9ee6566d9c738018df2ea\" class=\"yellow-yt-video\">\r\n\t\t\t\r\n\t\t\t\t<div class=\"yt-plays-inline\">\r\n\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"2864\" height=\"1530\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM.png\" class=\"preview-img\" alt=\"Genesys + Yellow.ai Integration\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM.png 2864w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM-300x160.png 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM-1024x547.png 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM-768x410.png 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM-1536x821.png 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM-2048x1094.png 2048w\" sizes=\"auto, (max-width: 2864px) 100vw, 2864px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"yellowblue\" width=\"50\" height=\"50\"\r\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/themes\/yellow.ai\/img\/v2\/yellow-blue-btn.svg\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<div src=\"https:\/\/www.youtube.com\/embed\/SKA4avPo_UA?autoplay=1\" title=\"YouTube video player\"\r\n\t\t\t\t\t\tframeborder=\"0\" playsinline\r\n\t\t\t\t\t\tallow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\r\n\t\t\t\t\t\tallowfullscreen class=\"make-iframe\">\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<\/div>\r\n\r\n\r\n\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<div class=\"wp-block-group remove-maxwidth sec3a\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-text-image-fullwidth-block_4055f603a824c006ea2ab301df2be046\" class=\"yellow-text-image-fullwidth left\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1420\" height=\"1200\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-1.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-1.webp 1420w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-1-300x254.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-1-1024x865.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-1-768x649.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-1-150x127.webp 150w\" sizes=\"auto, (max-width: 1420px) 100vw, 1420px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\t\u062d\u062a\u0649 80% \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u062a\u064f\u062e\u062f\u0645 \u0630\u0627\u062a\u064a\u064b\u0627\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\t\u0648\u0633\u0639 \u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0644\u062a\u0639\u0645\u0644 \u0639\u0644\u0649 \u0645\u062f\u0627\u0631 \u0627\u0644\u0633\u0627\u0639\u0629 \u0628\u0646\u0638\u0627\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0639\u0628\u0631 \u0627\u0644\u0646\u0635 \u0648\u0627\u0644\u0635\u0648\u062a\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: ;\">\r\n\t\t\t\t\t<ul class=\"content-ul\">\n<li>\u062e\u0641\u0651\u0636 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 Omnichannel Connector \u0648\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 24\/7\n<\/li>\n<li>\u0627\u0631\u0628\u0637 Genesys Cloud \u0628\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0635\u0648\u062a \u0627\u0644\u0630\u0643\u064a \u0645\u0646 Yellow.ai \u0644\u062a\u062c\u0631\u0628\u0629 \u062f\u0639\u0645 \u0639\u0645\u0644\u0627\u0621 \u062a\u0634\u0628\u0647 \u0627\u0644\u0628\u0634\u0631<\/li>\n<li>\u0648\u0633\u0651\u0639 \u0628\u0633\u0631\u0639\u0629 \u0628\u0625\u0637\u0644\u0627\u0642 \u0648\u0643\u0644\u0627\u0621 AI \u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a\u064a\u0646 \u0639\u0644\u0649 \u0642\u0646\u0627\u0629 \u0648\u0627\u062d\u062f\u0629\u060c \u062b\u0645 \u0623\u0636\u0641 \u0642\u0646\u0648\u0627\u062a \u0623\u062e\u0631\u0649 \u0628\u0633\u0647\u0648\u0644\u0629<\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-group remove-maxwidth sec4a\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-text-image-fullwidth-block_703d7a37fcfdaa57e3f39b194d3ff169\" class=\"yellow-text-image-fullwidth right\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1420\" height=\"1200\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-2.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-2.webp 1420w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-2-300x254.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-2-1024x865.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-2-768x649.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/genesys-integration-ar-2-150x127.webp 150w\" sizes=\"auto, (max-width: 1420px) 100vw, 1420px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\t \u062e\u0641\u0636 \u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062f\u0639\u0645 \u062d\u062a\u0649 60%\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\t\u0645\u0643\u0651\u0646 \u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u062f\u0639\u0645 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0628\u062f\u0642\u0629 \u0628\u0641\u0636\u0644 \u0627\u0644\u0633\u064a\u0627\u0642 \u0627\u0644\u0641\u0648\u0631\u064a \u0648\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: ;\">\r\n\t\t\t\t\t<ul class=\"content-ul\">\n<li>\u062a\u0639\u0627\u0645\u0644 \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0645\u0639 \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0628\u0634\u0631\u064a \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0639\u0628\u0631 \u062a\u0643\u0627\u0645\u0644 Genesys PureCloud<\/li>\n<li>\u062a\u0646\u0642\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0645\u0646 \u0648\u0643\u0644\u0627\u0621 AI \u0627\u0644\u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a\u064a\u0646 \u0625\u0644\u0649 \u0648\u0643\u0644\u0627\u0621 \u0628\u0634\u0631\u064a\u064a\u0646 \u0645\u062f\u0639\u0648\u0645\u064a\u0646 \u0628\u0631\u0624\u0649 \u0641\u0648\u0631\u064a\u0629 \u0648\u062a\u0627\u0631\u064a\u062e\u064a\u0629\n<\/li>\n<li>\u064a\u062a\u0645\u062a\u0651\u0639 \u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0635\u0648\u062a AI \u0627\u0644\u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a\u0648\u0646 \u0628\u0645\u064a\u0632\u0629 \u062a\u0644\u062e\u064a\u0635 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0627\u0644\u062d\u064a\u0629 \u0648\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0645\u0644\u062e\u0635 \u0644\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0628\u0634\u0631\u064a \u0642\u0628\u0644 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