{"id":156561,"date":"2024-01-24T14:43:45","date_gmt":"2024-01-24T09:13:45","guid":{"rendered":"https:\/\/yellow.ai\/blog\/customer-service-metrics\/"},"modified":"2025-09-29T14:20:25","modified_gmt":"2025-09-29T08:50:25","slug":"customer-service-metrics","status":"publish","type":"blog","link":"https:\/\/yellow.ai\/ar\/blog\/customer-service-metrics\/","title":{"rendered":"\u0645\u0642\u0627\u064a\u064a\u0633 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0647\u0645\u0629 \u0641\u064a \u0639\u0627\u0645 2025: \u062f\u0644\u064a\u0644 \u0634\u0627\u0645\u0644 \u0644\u0642\u064a\u0627\u0633 \u0646\u062c\u0627\u062d \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621"},"content":{"rendered":"\n<p>\u0645\u0646\u0630 \u0646\u0634\u0623\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0643\u0627\u0646 \u062a\u0631\u0643\u064a\u0632\u0647\u0627 \u0627\u0644\u0623\u0633\u0627\u0633\u064a 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\u064a\u0645\u064a\u0632\u0648\u0646 \u0628\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u062c\u064a\u062f\u0629 \u0648\u0623\u062e\u0631\u0649 \u0633\u064a\u0626\u0629.&#8221;<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\"> \u2013 \u0623\u0628\u0647\u064a\u0645\u0627\u0646\u064a\u0648 \u0633\u064a\u0646\u063a\u060c \u0646\u0627\u0626\u0628 \u0627\u0644\u0631\u0626\u064a\u0633 \u0644\u0644\u0645\u0646\u062a\u062c<\/span><\/p>\n<p><span style=\"font-size: 16px\">\u2013\u00a0 Abhimanyu Singh, VP &#8211; Product, Yellow.ai<\/span><\/p>\n<\/div>\r\n\t\t<div class=\"quote-text\"><\/div>\r\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"145\" height=\"95\" viewBox=\"0 0 145 95\" fill=\"none\">\r\n\t\t\t<path opacity=\"0.35\"\r\n\t\t\t\td=\"M80.8759 56.9149V-3.28962e-06H145V53.1206C145 90.3049 123.372 105.862 80.8759 107V77.7837C99.0887 77.0248 109.333 72.0922 109.713 56.9149H80.8759ZM0.0567579 56.9149V-3.28962e-06H63.8014V53.1206C63.8014 90.3049 42.1738 105.862 0.0567579 107V77.7837C17.8901 77.0248 28.5142 72.0922 28.5142 56.9149H0.0567579Z\"\r\n\t\t\t\tfill=\"url(#paint0_linear_3429_8024)\" \/>\r\n\t\t\t<defs>\r\n\t\t\t\t<linearGradient id=\"paint0_linear_3429_8024\" x1=\"72.5284\" y1=\"0\" x2=\"72.5284\" y2=\"107\"\r\n\t\t\t\t\tgradientUnits=\"userSpaceOnUse\">\r\n\t\t\t\t\t<stop stop-color=\"#5C42FC\" \/>\r\n\t\t\t\t\t<stop offset=\"1\" stop-color=\"#C2B7EA\" \/>\r\n\t\t\t\t<\/linearGradient>\r\n\t\t\t<\/defs>\r\n\t\t<\/svg>\r\n\t<\/div>\r\n\t\n\n\n<p><\/p>\n\n\n\n<h2 id='\u0644\u0645\u0627\u0630\u0627-\u0627\u0644\u0642\u064a\u0627\u0633-\u0627\u0644\u0630\u0643\u064a-\u0645\u0647\u0645-\u0641\u064a-\u0639\u0635\u0631-\u0627\u0644\u0630\u0643\u0627\u0621-\u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a'  id=\"boomdevs_2\" class=\"wp-block-heading\" >\u0644\u0645\u0627\u0630\u0627 \u0627\u0644\u0642\u064a\u0627\u0633 \u0627\u0644\u0630\u0643\u064a \u0645\u0647\u0645 \u0641\u064a \u0639\u0635\u0631 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a<\/h2>\n\n\n\n<p>\u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u0627\u0645\u0644 \u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0645\u0639 \u063a\u0627\u0644\u0628\u064a\u0629 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0635\u0648\u062a\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629\u060c \u0648\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644\u060c \u062a\u0635\u0628\u062d \u0645\u0646\u0647\u062c\u064a\u0627\u062a \u0627\u0644\u0642\u064a\u0627\u0633 \u0627\u0644\u0642\u062f\u064a\u0645\u0629 \u063a\u064a\u0631 \u0645\u062c\u062f\u064a\u0629.<\/p>\n\n\n\n<p>\u064a\u062c\u0644\u0628 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0645\u0642\u0627\u064a\u064a\u0633 \u062c\u062f\u064a\u062f\u0629 \u0645\u062b\u0644:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0623\u062a\u0645\u062a\u0629<br><\/li>\n\n\n\n<li>\u0627\u0644\u0623\u0635\u0627\u0644\u0629 \u0627\u0644\u0639\u0627\u0637\u0641\u064a\u0629<br><\/li>\n\n\n\n<li>\u0646\u062c\u0627\u062d \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629<br><\/li>\n\n\n\n<li>\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0625\u0646\u0633\u0627\u0646 \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong>\u0646\u0635\u064a\u062d\u0629 \u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629:<\/strong> \u062a\u0633\u062a\u062e\u062f\u0645 \u0645\u0646\u0635\u0627\u062a CX \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0645\u062b\u0644 Yellow.ai \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u062a\u0642\u064a\u064a\u0645 \u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0648\u0627\u0621\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u063a\u064a\u0631 \u0630\u0644\u0643.<\/p>\n<\/blockquote>\n\n\n\n<h3 id='\u0645\u0642\u0627\u064a\u064a\u0633-\u0627\u0644\u062a\u062c\u0631\u0628\u0629-\u0645\u0642\u0627\u0628\u0644-\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633-\u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629'  id=\"boomdevs_3\" class=\"wp-block-heading\" >\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong><strong>\u0646\u0648\u0639 \u0627\u0644\u0645\u0642\u064a\u0627\u0633<\/strong><\/strong><\/td><td><strong><strong>\u0627\u0644\u062a\u0631\u0643\u064a\u0632<\/strong><\/strong><\/td><td><strong><strong>\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/strong><\/strong><\/td><td><strong><strong>\u0627\u0644\u0623\u062b\u0631 \u0639\u0644\u0649 \u0627\u0644\u0623\u0639\u0645\u0627\u0644<\/strong><\/strong><\/td><\/tr><tr><td><strong>\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u062c\u0631\u0628\u0629<\/strong><\/td><td>\u0643\u064a\u0641 \u064a\u0634\u0639\u0631 \u0627\u0644\u0639\u0645\u064a\u0644<\/td><td>&#8211; \u062f\u0631\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<br>&#8211; \u0645\u0642\u064a\u0627\u0633 \u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 (Sentiment Shift Score)<br>&#8211; \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<br>&#8211; \u0645\u0639\u062f\u0644 \u0625\u0643\u0645\u0627\u0644 \u0627\u0644\u0631\u062d\u0644\u0629 (Journey Completion Rate)<\/td><td>\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0648\u0644\u0627\u0621\u060c \u0648\u0627\u0646\u0637\u0628\u0627\u0639 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629\u060c \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0637\u0648\u064a\u0644 \u0627\u0644\u0623\u0645\u062f \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/td><\/tr><tr><td><strong>\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629<\/strong><\/td><td>\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/td><td>&#8211; \u0627\u0644\u062d\u0644 \u0645\u0646 \u0623\u0648\u0644 \u062a\u0648\u0627\u0635\u0644 (FCR)<br>&#8211; \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0648\u0627\u0621 (Containment Rate)<br>&#8211; \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062f\u0639\u0645 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0630\u0643\u064a (Agent Assist Utilization)<br>&#8211; \u062a\u0643\u0644\u0641\u0629 \u0643\u0644 \u062d\u0644 (CPR)<\/td><td>\u0636\u0645\u0627\u0646 \u0627\u0644\u0631\u0628\u062d\u064a\u0629\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0648\u0627\u0631\u062f\u060c \u0648\u062a\u0648\u0633\u064a\u0639 \u0646\u0637\u0627\u0642 \u0627\u0644\u062e\u062f\u0645\u0629<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 id='\u0623\u0647\u0645-5-\u0645\u0642\u0627\u064a\u064a\u0633-\u0644\u062e\u062f\u0645\u0629-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-\u0641\u064a-\u0639\u0627\u0645-2025'  id=\"boomdevs_4\" class=\"wp-block-heading\" >\u0623\u0647\u0645 5 \u0645\u0642\u0627\u064a\u064a\u0633 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0639\u0627\u0645 2025<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h3 id='1-\u062f\u0631\u062c\u0629-\u062c\u0647\u062f-\u0627\u0644\u0639\u0645\u064a\u0644-customer-effort-score-ces'  id=\"boomdevs_5\" class=\"wp-block-heading\" >1. \u062f\u0631\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (Customer Effort Score &#8211; CES)<\/h3>\n\n\n\n<p>\u062a\u0642\u064a\u0633 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u062d\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0645\u0634\u0643\u0644\u062a\u0647.<br><strong>\u0645\u062b\u0627\u0644 \u0633\u0624\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u064a:<\/strong> &#8220;\u0645\u0627 \u0645\u0642\u062f\u0627\u0631 \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u0630\u064a \u0628\u0630\u0644\u062a\u0647 \u0644\u062d\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0634\u0643\u0644\u0629\u061f&#8221;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><strong>\u0627\u0644\u0635\u064a\u063a\u0629<\/strong><\/strong>: \u00a0CES \u0627\u0644\u0645\u0639\u0632\u0651\u0632 = \u0645\u0632\u064a\u062c \u0645\u0631\u062c\u0651\u062d \u0645\u0646:<br>\u2192 \u0625\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u0633\u0644\u0648\u0643 + \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 + \u0639\u062f\u062f \u062e\u0637\u0648\u0627\u062a \u0627\u0644\u062d\u0644 + \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<\/blockquote>\n\n\n\n<h4 id='\u0646\u0635\u0627\u0626\u062d-\u0644\u062a\u062d\u0633\u064a\u0646-ces'  id=\"boomdevs_6\" class=\"wp-block-heading\" >\u0646\u0635\u0627\u0626\u062d \u0644\u062a\u062d\u0633\u064a\u0646 CES:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0631\u062d\u0644\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0642\u064a\u0645\u0629<\/li>\n\n\n\n<li>\u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0625\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u0625\u062d\u0628\u0627\u0637 \u0645\u0646 \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u0627\u0644\u0635\u0648\u062a\u060c \u0648\u0633\u0644\u0648\u0643 \u0627\u0644\u062a\u0635\u0641\u062d<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0630\u064a \u064a\u062a\u0639\u0644\u0645 \u0645\u0646 \u0627\u062a\u062c\u0627\u0647\u0627\u062a CES<\/li>\n\n\n\n<li>\u062a\u0637\u0628\u064a\u0642 \u0648\u0627\u062c\u0647\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0643\u064a\u0641 \u062d\u0633\u0628 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a<\/li>\n<\/ul>\n\n\n\n<h3 id='2-\u0645\u0639\u062f\u0644-\u0627\u0644\u0627\u062d\u062a\u0648\u0627\u0621-containment-rate'  id=\"boomdevs_7\" class=\"wp-block-heading\" >2. \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0648\u0627\u0621 (Containment Rate)<\/h3>\n\n\n\n<p>\u064a\u0642\u064a\u0633 \u0639\u062f\u062f \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062d\u0644\u0647\u0627 \u062a\u0644\u0642\u0627\u0626\u064a\u064b\u0627 \u062f\u0648\u0646 \u062a\u062f\u062e\u0644 \u0628\u0634\u0631\u064a<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><strong>\u0627\u0644\u0635\u064a\u063a\u0629<\/strong>:<\/strong> \u00a0Containment Rate (%) = (\u0639\u062f\u062f \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0645\u062d\u0644\u0648\u0644\u0629 \u062a\u0644\u0642\u0627\u0626\u064a\u064b\u0627 \u00f7 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621) \u00d7 100<\/p>\n<\/blockquote>\n\n\n\n<h4 id='\u0646\u0635\u0627\u0626\u062d'  id=\"boomdevs_8\" class=\"wp-block-heading\" >\u0646\u0635\u0627\u0626\u062d:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u062d\u0644\u064a\u0644 \u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0648\u062a\u062d\u062f\u064a\u062b \u0628\u064a\u0627\u0646\u0627\u062a \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a<\/li>\n\n\n\n<li>\u062a\u063a\u0630\u064a\u0629 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0628\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0648\u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0627\u0644\u0648\u0627\u0642\u0639\u064a\u0629<\/li>\n<\/ul>\n\n\n\n<h3 id='3-\u0627\u0633\u062a\u062e\u062f\u0627\u0645-\u062f\u0639\u0645-\u0627\u0644\u0648\u0643\u0644\u0627\u0621-\u0627\u0644\u0630\u0643\u064a-agent-assist-utilization'  id=\"boomdevs_9\" class=\"wp-block-heading\" >3. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062f\u0639\u0645 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0630\u0643\u064a (Agent Assist Utilization)<\/h3>\n\n\n\n<p>\u064a\u0642\u064a\u0633 \u0645\u062f\u0649 \u0627\u0639\u062a\u0645\u0627\u062f \u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0628\u0634\u0631\u064a \u0639\u0644\u0649 \u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><strong>\u0627\u0644\u0635\u064a\u063a\u0629<\/strong>:<\/strong> Agent Assist Utilization (%) = (\u0639\u062f\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u00f7 \u0625\u062c\u0645\u0627\u0644\u064a \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0648\u0643\u0644\u0627\u0621) \u00d7 100<\/p>\n<\/blockquote>\n\n\n\n<h4 id='\u0646\u0635\u0627\u0626\u062d-1'  id=\"boomdevs_10\" class=\"wp-block-heading\" >\u0646\u0635\u0627\u0626\u062d:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062f\u0645\u062c \u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0645\u0628\u0627\u0634\u0631\u0629 \u0641\u064a \u0628\u064a\u0626\u0629 \u0639\u0645\u0644 \u0627\u0644\u0648\u0643\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0639\u0631\u0636 \u062f\u0631\u0627\u0633\u0627\u062a \u062d\u0627\u0644\u0629 \u062f\u0627\u062e\u0644\u064a\u0629 \u062a\u0648\u0636\u062d \u062a\u0623\u062b\u064a\u0631 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0639\u0644\u0649 \u0627\u0644\u0643\u0641\u0627\u0621\u0629<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"846\" height=\"629\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/customer-service-metrics-to-track.webp\" alt=\"Top Customer Service Metrics to track in 2025\" class=\"wp-image-154019\" style=\"width:600px\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/customer-service-metrics-to-track.webp 846w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/customer-service-metrics-to-track-300x223.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/customer-service-metrics-to-track-768x571.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/customer-service-metrics-to-track-150x112.webp 150w\" sizes=\"auto, (max-width: 846px) 100vw, 846px\" \/><\/figure><\/div>\n\n\n<h3 id='4-\u0645\u0624\u0634\u0631-\u062c\u0648\u062f\u0629-\u0627\u0644\u062d\u0644\u0648\u0644-resolution-quality-index-rqi'  id=\"boomdevs_11\" class=\"wp-block-heading\" >4. \u0645\u0624\u0634\u0631 \u062c\u0648\u062f\u0629 \u0627\u0644\u062d\u0644\u0648\u0644 (Resolution Quality Index &#8211; RQI)\u00a0<\/h3>\n\n\n\n<p>\u0645\u0632\u064a\u062c \u0645\u0646 CSAT\u060c \u0648\u062f\u0642\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0648\u0646\u0633\u0628\u0629 \u0627\u0644\u062d\u0644 \u0645\u0646 \u0623\u0648\u0644 \u062a\u0648\u0627\u0635\u0644.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><strong>\u0627\u0644\u0635\u064a\u063a\u0629<\/strong>:<\/strong> \u00a0RQI = (CSAT \u00d7 40%) + (\u062f\u0631\u062c\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u00d7 40%) + (FCR \u00d7 20%)<\/p>\n<\/blockquote>\n\n\n\n<h4 id='tips-to-improve-resolution-quality-index-rqi'  id=\"boomdevs_12\" class=\"wp-block-heading\" >Tips to improve Resolution Quality Index (RQI)<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u062d\u0644 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u062c\u0630\u0631\u064a \u0648\u0644\u064a\u0633 \u0641\u0642\u0637 \u0627\u0644\u0633\u0631\u0639\u0629<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u062a\u0639\u0644\u0645 \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631<\/li>\n<\/ul>\n\n\n\n<h3 id='5-\u0643\u0641\u0627\u0621\u0629-\u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644-\u0628\u064a\u0646-\u0627\u0644\u0642\u0646\u0648\u0627\u062a-channel-transition-efficiency'  id=\"boomdevs_13\" class=\"wp-block-heading\" >5. \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0628\u064a\u0646 \u0627\u0644\u0642\u0646\u0648\u0627\u062a (Channel Transition Efficiency)<\/h3>\n\n\n\n<p>\u062a\u0642\u064a\u0633 \u0645\u062f\u0649 \u0633\u0644\u0627\u0633\u0629 \u0627\u0646\u062a\u0642\u0627\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u064a\u0646 \u0627\u0644\u0642\u0646\u0648\u0627\u062a (\u0645\u062b\u0644: \u0645\u0646 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629\u060c \u0623\u0648 \u0645\u0646 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0628\u0634\u0631\u064a).<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><strong>\u0627\u0644\u0635\u064a\u063a\u0629<\/strong>:<\/strong> \u00a0Transition Efficiency (%) = (\u0639\u062f\u062f \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644\u0627\u062a \u0627\u0644\u0633\u0644\u0633\u0629 \u00f7 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644\u0627\u062a) \u00d7 100<\/p>\n<\/blockquote>\n\n\n\n<h2 id='\u0623\u0641\u0636\u0644-\u0627\u0644\u0637\u0631\u0642-\u0644\u062a\u062a\u0628\u0639-\u0645\u0642\u0627\u064a\u064a\u0633-\u062a\u062c\u0631\u0628\u0629-\u0627\u0644\u0639\u0645\u0644\u0627\u0621'  id=\"boomdevs_14\" class=\"wp-block-heading\" >\u0623\u0641\u0636\u0644 \u0627\u0644\u0637\u0631\u0642 \u0644\u062a\u062a\u0628\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"528\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/ways-to-track-1-1-1024x528.webp\" alt=\"Efficient ways to track customer service metrics in 2025\n\" class=\"wp-image-154011\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/ways-to-track-1-1-1024x528.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/ways-to-track-1-1-300x155.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/ways-to-track-1-1-768x396.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/ways-to-track-1-1-1536x792.webp 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/ways-to-track-1-1-2048x1056.webp 2048w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/01\/ways-to-track-1-1-150x77.webp 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 id='1-\u0627\u0633\u062a\u062e\u062f\u0627\u0645-\u0645\u0646\u0635\u0629-\u062a\u062d\u0644\u064a\u0644\u0627\u062a-\u0645\u0648\u062d\u062f\u0629'  id=\"boomdevs_15\" class=\"wp-block-heading\" >1. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0646\u0635\u0629 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u0648\u062d\u062f\u0629<\/h3>\n\n\n\n<p>\u062a\u062c\u0646\u0628 \u0644\u0648\u062d\u0627\u062a \u0627\u0644\u062a\u062d\u0643\u0645 \u0627\u0644\u0645\u0646\u0641\u0635\u0644\u0629 \u0644\u0643\u0644 \u0642\u0646\u0627\u0629.<br>\u0627\u062c\u0645\u0639 \u062c\u0645\u064a\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u0648\u0627\u062c\u0647\u0629 \u0648\u0627\u062d\u062f\u0629 \u0644\u0631\u0624\u064a\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong>\u0623\u062b\u0631 \u0641\u0639\u0644\u064a:<\/strong> \u00a0\u0645\u0632\u0648\u062f \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0639\u0627\u0644\u0645\u064a \u0648\u062c\u062f \u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u063a\u064a\u0631\u0648\u0646 \u0627\u0644\u0642\u0646\u0648\u0627\u062a 3 \u0645\u0631\u0627\u062a \u0623\u0643\u062b\u0631 \u0639\u0631\u0636\u0629 \u0644\u0645\u063a\u0627\u062f\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629.<br>\u0627\u0644\u062d\u0644: \u0628\u0631\u0648\u062a\u0648\u0643\u0648\u0644\u0627\u062a \u0646\u0642\u0644 \u0623\u0641\u0636\u0644 \u2192 \u0627\u0646\u062e\u0641\u0627\u0636 \u0628\u0646\u0633\u0628\u0629 47% \u0641\u064a \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u0642\u0646\u0627\u0629.<\/p>\n<\/blockquote>\n\n\n\n<h3 id='2-\u062f\u0645\u062c-\u062a\u062d\u0644\u064a\u0644-\u0627\u0644\u0645\u0634\u0627\u0639\u0631-\u0641\u064a-\u0643\u0644-\u062a\u0641\u0627\u0639\u0644'  id=\"boomdevs_16\" class=\"wp-block-heading\" >2. \u062f\u0645\u062c \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0641\u064a \u0643\u0644 \u062a\u0641\u0627\u0639\u0644<\/h3>\n\n\n\n<p>\u0627\u0644\u0639\u0627\u0637\u0641\u0629 \u0647\u064a \u0645\u062d\u0631\u0643 \u0627\u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><strong>\u0631\u0624\u064a\u0629 \u0645\u0647\u0645\u0629:<\/strong><\/strong> \u00a032% \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u0631\u0643\u0648\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0628\u0639\u062f \u062a\u062c\u0631\u0628\u0629 \u0639\u0627\u0637\u0641\u064a\u0629 \u0633\u0644\u0628\u064a\u0629 \u0648\u0627\u062d\u062f\u0629 (PwC).<\/p>\n<\/blockquote>\n\n\n\n<p>\u0627\u0628\u062d\u062b \u0639\u0646 \u0645\u0646\u0635\u0629 \u062a\u062f\u0639\u0645:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0627\u0637\u0641\u064a\u0629 \u0639\u0628\u0631 NLP<\/li>\n\n\n\n<li>\u062a\u062a\u0628\u0639 \u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u062a\u0641\u0627\u0639\u0644<\/li>\n\n\n\n<li>\u0625\u0637\u0644\u0627\u0642 \u062a\u0646\u0628\u064a\u0647\u0627\u062a \u0644\u0644\u062a\u062f\u062e\u0644 \u0639\u0646\u062f \u0638\u0647\u0648\u0631 \u0645\u0634\u0627\u0639\u0631 \u0633\u0644\u0628\u064a\u0629<\/li>\n<\/ul>\n\n\n\n<h3 id='3-\u0627\u0633\u062a\u062e\u062f\u0627\u0645-\u0644\u0648\u062d\u0629-\u062a\u062d\u0643\u0645-\u0627\u0644\u0648\u0642\u062a-\u0627\u0644\u062d\u0642\u064a\u0642\u064a-\u0644\u062f\u0639\u0645-\u0627\u0644\u0648\u0643\u0644\u0627\u0621-real-time-agent-assist-dashboard'  id=\"boomdevs_17\" class=\"wp-block-heading\" >3. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0644\u0648\u062d\u0629 \u062a\u062d\u0643\u0645 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u0644\u062f\u0639\u0645 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 (Real-Time Agent Assist Dashboard)<\/h3>\n\n\n\n<p>\u0631\u0627\u0642\u0628 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0625\u0646\u0633\u0627\u0646 \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0628\u0634\u0643\u0644 \u0645\u062a\u0632\u0627\u0645\u0646.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><strong>\u0645\u0627 \u064a\u062c\u0628 \u0645\u0631\u0627\u0642\u0628\u062a\u0647:<\/strong><br><\/strong>&#8211; \u0645\u0639\u062f\u0644 \u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a<br>&#8211; \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a<br>&#8211; \u0645\u0642\u0627\u0631\u0646\u0629 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u062d\u0644\u0648\u0644<br>&#8211; \u062b\u063a\u0631\u0627\u062a \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u0641\u0631\u0635 \u0627\u0644\u062a\u062f\u0631\u064a\u0628<\/p>\n<\/blockquote>\n\n\n\n<h3 id='4-\u062d\u0644\u0642\u0629-\u062a\u063a\u0630\u064a\u0629-\u0631\u0627\u062c\u0639\u0629-\u0645\u0633\u062a\u0645\u0631\u0629-continuous-feedback-loop'  id=\"boomdevs_18\" class=\"wp-block-heading\" >4. \u062d\u0644\u0642\u0629 \u062a\u063a\u0630\u064a\u0629 \u0631\u0627\u062c\u0639\u0629 \u0645\u0633\u062a\u0645\u0631\u0629 (Continuous Feedback Loop)<\/h3>\n\n\n\n<p>\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062b\u0627\u0628\u062a\u0629 \u0644\u0627 \u062a\u0643\u0641\u064a.<br>\u0627\u0628\u0646\u0650 \u0646\u0638\u0627\u0645\u064b\u0627 \u0622\u0644\u064a\u064b\u0627 \u0644\u062a\u062d\u0633\u064a\u0646 \u0645\u0633\u062a\u0645\u0631 \u0642\u0627\u0626\u0645 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0644\u0645.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p style=\"font-size:18px\"><strong>\u0645\u062b\u0627\u0644 \u0646\u0627\u062c\u062d:<\/strong> \u00a0\u0634\u0631\u0643\u0629 \u062a\u062c\u0627\u0631\u0629 \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0627\u062e\u062a\u0628\u0631\u062a \u0630\u0643\u0627\u0621\u0647\u0627 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0633\u062a\u0646\u0627\u062f\u064b\u0627 \u0625\u0644\u0649 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u2192 \u0632\u064a\u0627\u062f\u0629 23% \u0641\u064a \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u062e\u0644\u0627\u0644 6 \u0623\u0634\u0647\u0631.<\/p>\n<\/blockquote>\n\n\n\n<h3 id='5-\u0627\u0644\u0645\u0642\u0627\u0631\u0646\u0629-\u0639\u0628\u0631-\u0627\u0644\u0635\u0646\u0627\u0639\u0627\u062a-cross-industry-benchmarking'  id=\"boomdevs_19\" class=\"wp-block-heading\" >5. \u0627\u0644\u0645\u0642\u0627\u0631\u0646\u0629 \u0639\u0628\u0631 \u0627\u0644\u0635\u0646\u0627\u0639\u0627\u062a (Cross-Industry Benchmarking)<\/h3>\n\n\n\n<p>\u0644\u0627 \u062a\u0643\u062a\u0641\u0650 \u0628\u0627\u0644\u0645\u0642\u0627\u0631\u0646\u0629 \u062f\u0627\u062e\u0644 \u0634\u0631\u0643\u062a\u0643\u2014\u0642\u0627\u0631\u0646 \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><strong>\u0645\u062b\u0627\u0644<\/strong>:<\/strong> \u00a0\u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0627\u062a \u0635\u062d\u064a\u0629 \u0627\u0643\u062a\u0634\u0641 \u0623\u0646 \u0623\u062f\u0627\u0626\u0647 \u0641\u064a FCR \u0623\u0639\u0644\u0649 \u0645\u0646 \u0627\u0644\u0645\u0639\u062f\u0644 \u0627\u0644\u0635\u0646\u0627\u0639\u064a \u0628\u0639\u062f \u0636\u0628\u0637\u0647 \u062d\u0633\u0628 \u062a\u0639\u0642\u064a\u062f \u0627\u0644\u062d\u0627\u0644\u0627\u062a.<\/p>\n<\/blockquote>\n\n\n\n<h2 id='\u0627\u0644\u062e\u0627\u062a\u0645\u0629-\u0631\u0643\u0651\u0632-\u0639\u0644\u0649-\u0627\u0644\u0645\u0639\u0646\u0649-\u0644\u0627-\u0639\u0644\u0649-\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633-\u0641\u0642\u0637'  id=\"boomdevs_20\" class=\"wp-block-heading\" ><strong>\u0627\u0644\u062e\u0627\u062a\u0645\u0629: \u0631\u0643\u0651\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0639\u0646\u0649\u060c \u0644\u0627 \u0639\u0644\u0649 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0641\u0642\u0637<\/strong><\/h2>\n\n\n\n<p>\u0645\u0633\u062a\u0642\u0628\u0644 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u062c\u0645\u0639 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u2014\u0628\u0644 \u0628\u0641\u0647\u0645 \u0623\u0639\u0645\u0642.<\/p>\n\n\n\n<p>\u0641\u064a \u0639\u0627\u0645 2025\u060c \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0646\u0627\u062c\u062d\u0629 \u0647\u064a \u062a\u0644\u0643 \u0627\u0644\u062a\u064a \u062a\u062f\u0645\u062c \u0628\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0639\u0627\u0637\u0641\u064a\u2014\u0633\u0648\u0627\u0621 \u0645\u0646 \u0627\u0644\u0628\u0634\u0631 \u0623\u0648 \u0645\u0646 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a.<\/p>\n\n\n\n<p>&#8220;\u0627\u0644\u0647\u062f\u0641 \u0644\u064a\u0633 \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0644\u064a\u0626\u0629 \u0628\u0627\u0644\u0645\u062e\u0637\u0637\u0627\u062a\u060c \u0628\u0644 \u0641\u0647\u0645 \u0639\u0645\u064a\u0642 \u0644\u0645\u0627 \u064a\u064f\u062d\u0631\u0651\u0643 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.&#8221;<\/p>\n\n\n\n<h2 id='\u0627\u0644\u0623\u0633\u0626\u0644\u0629-\u0627\u0644\u0634\u0627\u0626\u0639\u0629-faq'  id=\"boomdevs_21\" class=\"wp-block-heading\" >\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 (FAQ)<\/h2>\n\n\n\t<div id=\"yellow-faq-block_da254ed506a5d159837ffc951114b51d\" class=\"yellow-faq\">\r\n\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t<div class=\"faq-div\">\r\n\t\t\t\t\t\t<h4 id=\"boomdevs_22\" class=\"question\">\r\n\t\t\t\t\t\t\t\u0645\u0627 \u0647\u064a \u0645\u0642\u0627\u064a\u064a\u0633 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t<div class=\"answer\">\r\n\t\t\t\t\t\t\t<div class=\"answer-wrap\">\r\n\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">\u00a0\u0647\u064a \u0623\u062f\u0648\u0627\u062a \u062a\u0642\u064a\u064a\u0645 \u062a\u062a\u0627\u0628\u0639 \u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u062b\u0644 \u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0627\u0644\u062d\u0644\u0648\u0644\u060c \u0648\u0627\u0644\u0631\u0636\u0627<\/span><\/p>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"faq-sign\"><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t<div class=\"faq-div\">\r\n\t\t\t\t\t\t<h4 id=\"boomdevs_23\" class=\"question\">\r\n\t\t\t\t\t\t\t\u0644\u0645\u0627\u0630\u0627 \u062a\u064f\u0639\u062f Customer Effort Score \u0645\u0647\u0645\u0629\u061f\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t<div class=\"answer\">\r\n\t\t\t\t\t\t\t<div class=\"answer-wrap\">\r\n\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">\u00a0\u0644\u0623\u0646\u0647\u0627 \u0645\u0624\u0634\u0631 \u0642\u0648\u064a \u0639\u0644\u0649 \u0627\u0644\u0648\u0644\u0627\u0621. \u0643\u0644\u0645\u0627 \u0642\u0644\u0651 \u0627\u0644\u062c\u0647\u062f\u060c \u0632\u0627\u062f \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u064a\u0644.<\/span><\/p>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"faq-sign\"><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t<div class=\"faq-div\">\r\n\t\t\t\t\t\t<h4 id=\"boomdevs_24\" class=\"question\">\r\n\t\t\t\t\t\t\t\u0643\u064a\u0641 \u0623\u0628\u062f\u0623 \u0628\u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0637\u0631\u064a\u0642\u0629 \u0623\u0630\u0643\u0649\u061f\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t<div class=\"answer\">\r\n\t\t\t\t\t\t\t<div class=\"answer-wrap\">\r\n\t\t\t\t\t\t\t\t<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u062a\u0648\u062d\u064a\u062f \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u0625\u0636\u0627\u0641\u0629 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0625\u0646\u0633\u0627\u0646 \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u0631\u0628\u0637 \u0627\u0644\u0631\u0624\u0649 \u0628\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0641\u0648\u0631\u064a<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"faq-sign\"><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t<div class=\"faq-div\">\r\n\t\t\t\t\t\t<h4 id=\"boomdevs_25\" class=\"question\">\r\n\t\t\t\t\t\t\t\u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0639\u0627\u0645 2025\u061f\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t<div class=\"answer\">\r\n\t\t\t\t\t\t\t<div class=\"answer-wrap\">\r\n\t\t\t\t\t\t\t\t<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u062f\u0631\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0648\u0627\u0621 (Containment Rate)<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u0645\u0642\u064a\u0627\u0633 \u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 (Sentiment Shift Score)<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062f\u0639\u0645 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0630\u0643\u064a (Agent Assist Utilization)<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u0645\u0624\u0634\u0631 \u062c\u0648\u062f\u0629 \u0627\u0644\u062d\u0644\u0648\u0644 (Resolution Quality Index \u2013 RQI)<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"faq-sign\"><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\t<div id=\"yellow-cta-block_8dd4cc41047ffd01dd7bc5bb87397ec7\" class=\"yellow-cta\">\r\n\t\t<div class=\"left\">\r\n\t\t\t<div class=\"left-wrap\">\r\n\t\t\t\t<h4 id=\"boomdevs_26\">\r\n\t\t\t\t\tEmpower your customer service with Yellow.ai\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\tDiscover how you can enhance your customer service metrics and deliver unparalleled experiences in 2025.\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"button-div\">\r\n\t\t\t\t\t<a href=\"https:\/\/yellow.ai\/request-demo\/\"\r\n\t\t\t\t\t\tclass=\"button \">\r\n\t\t\t\t\t\tRequest a consultation\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"right\">\r\n\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"2400\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service.webp 2400w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-300x300.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-1024x1024.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-150x150.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-768x768.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-1536x1536.webp 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-2048x2048.webp 2048w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-100x100.webp 100w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-640x640.webp 640w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-136x136.webp 136w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-320x320.webp 320w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-24x24.webp 24w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-48x48.webp 48w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Delight-Your-Customers-with-AI-Powered-Self-Service-96x96.webp 96w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/>\t\t<\/div>\r\n\t<\/div>\r\n\t","protected":false},"excerpt":{"rendered":"<p>\u0645\u0646\u0630 \u0646\u0634\u0623\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0643\u0627\u0646 \u062a\u0631\u0643\u064a\u0632\u0647\u0627 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u062f\u0627\u0626\u0645\u064b\u0627 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u2014 \u0631\u0636\u0627\u0647\u060c \u0648\u0642\u062a\u0647\u060c \u0648\u062a\u062c\u0631\u0628\u062a\u0647. \u0648\u0644\u0643\u0646 \u062a\u0627\u0631\u064a\u062e\u064a\u064b\u0627\u060c \u0628\u064f\u0646\u064a\u062a \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641\u060c \u0648\u0644\u064a\u0633 \u0639\u0644\u0649 \u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0639\u0644\u064a\u0629. \u0643\u0627\u0646 \u0647\u0630\u0627 \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a \u0641\u0639\u0627\u0644\u064b\u0627 \u0644\u0643\u0646\u0647 \u0645\u062d\u062f\u0648\u062f\u060c \u062d\u064a\u062b \u0648\u0636\u0639 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0641\u0648\u0642 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0641\u064a \u0639\u0627\u0645 2025\u060c \u062a\u063a\u064a\u0631 \u0643\u0644 \u0634\u064a\u0621 \u062c\u0630\u0631\u064a\u064b\u0627. \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u064a\u0648\u0645 \u0644\u0627 \u064a\u0631\u064a\u062f\u0648\u0646 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":156563,"menu_order":0,"template":"","categories":[380],"tags":[],"coauthors":[213,425],"class_list":["post-156561","blog","type-blog","status-publish","has-post-thumbnail","hentry","category-customer-service-ar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0645\u0642\u0627\u064a\u064a\u0633 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0647\u0645\u0629 \u0641\u064a \u0639\u0627\u0645 2025: \u062f\u0644\u064a\u0644 \u0634\u0627\u0645\u0644 \u0644\u0642\u064a\u0627\u0633 \u0646\u062c\u0627\u062d \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/title>\n<meta name=\"description\" content=\"\u0641\u064a \u0639\u0627\u0645 2025\u060c \u0644\u0645 \u064a\u0639\u062f \u062a\u062a\u0628\u0639 \u0645\u0639\u062f\u0644 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