Yes
Multilingual
No
How conversational AI is transforming the retail and e-commerce industry?
Move beyond just automating routine workflows and processes, put context into picture to make those interactions more empathetic and humane. Achieve faster go-to-market leveraging our AI-powered no-code platform with 35+ channels support, pre-built integrations and workflows.
Vice President, Enterprise (>1000 employees)
Support your employees through out their journey with right information through right channel across HR, IT, Finance & Operational processes. Improve ESAT by 15%
Happy employees build strong customer relationships by leveraging our 360-degree hyper-automation driven platform to improve CSAT by 20% and annual revenue increase by 25%
Listen, understand and self-serve 80% of customer queries with smart hand-off to live agents for critical cases and reduce operational costs by 70%
Makes your bot Language-Intelligent, ensuring laser sharp accuracy thanks to our proprietary NLP Engine with self-learning loop and sentence embeddings, enabling natural conversations.
Connect your knowledge base systems , even unstructured, and let our platform intelligently generate questions, understand intent, extract answers. Your FAQ bot is ready!
Conversations are complex but our user-friendly no-code platform can help you build your own virtual assistant in less than 10 clicks!
Ditch the systems of the past. New age enterprises have agents & VA’s work hand-in-hand, offering recommendations, validating predictions & making each other better.
Reach out to customers and employees with updates as and when they happen, scaling interactions based on intent and sentiments.
Never loose another conversation! Choose across voice and chat channels, in 100+ languages to be where your people are.
Privacy and compliance is at the heart of our platform, securing your data exchanges with end-to-end encryption protocols.
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Disclaimer: Based on information available in the Onereach's website.
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Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
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Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
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“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Customer Experience and epayments Director, Southeast Asia, Zalora
Very strong tool in HR space for handling employee queries and employee engagement
Most Innovative AI Chatbot to Elevate
Customer Experience
Conversational AI platform with Human touch
