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How conversational AI is transforming the retail and e-commerce industry?
The world’s leading Total Experience (TX) Automation platform powered by Dynamic AI-agents takes you one step closer to achieving your dream of having delighted customers and happier employees.
Enable omnichannel experiences with state-of-the-art NLP engine, smart analytics & comprehensive support across 100+ languages and 35+ text and voice channels to scale to new heights!
Vice President, Enterprise (>1000 employees)
Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
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Advanced Virtual Assistant Provider (AVA) in Emerging Technologies: Tech Innovators in Conversational AI and Virtual Assistants
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Virtual Enterprise Assistant Provider for Emerging Technologies and Trends Impact Radar: Hyperautomation
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Leading Conversational AI Platform for 2021 Strategic Roadmap for Enterprise AI: Natural Language Architecture
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Recommended as Chatbot Provider for 2021 CIO Agenda: A Banking and Investment Services Technology and Service Provider Perspective
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Recommended as Virtual Customer Assistant Provider in Digital Commerce Vendor Guide, 2021
Read ReportGive your customers the best of automation with seamless integrations with over 100+ industry leading support platforms for a unified and enhanced customer experience.
I never thought that having a chatbot integrated into my sitevanswering specific questions of the industry would be so easy; the team at Yellow.ai was so committed that the end result is ut unbelievable.
Excellent capabilities and soultion designing on products, existing partnership and focus driven company, helping in revenue growth
Support your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages, 24x7. Improve CSAT by 20% and ESAT by 95% with Yellow.ai’s hyper driven automation platform
Give momentum to your Total Experience (TX) automation journey with Voice AI. Deploy Text & Voice AI to stay ahead of the curve and soar to greatness.
Yellow.ai have an extremely scalable hyper-automation platform.Me and my largest team have been using this product over last 2 years and found it extremely customizable with ready-to-deploy APIs across multiple technology platforms...
Flexible pre-sales process, excellent support during POCs, very responsive, commercials are customer outcome focused
Conversations are complex but our user-friendly low-code platform helps users create conversational bots in under 10 clicks which can understand the user’s personality, context & sentiment to respond with empathy & efficiency.
Proprietary NLP Engine with self-learning loop & sentence embeddings that make your bots Language-Intelligent, ensuring laser sharp accuracy. Continous deep learning enables to create the perfect ‘Human + AI’ platform.
Give your agents more power and context to past queries with features such as automated contact creation and AI-powered response suggestions to help answer queries quickly. In-built complex SLA and escalation mechanisms ensure that no ticket goes unanswered.
The Yellow.ai platform is industry and function-agnostic, thereby supporting any conversational AI scenario. The platform has seen specific use cases and value addition opportunities in over 16 industries ranging from Banking, Retail to QSRs and Pharma
Once trained in English, Yellow.ai’s Dynamic AI agents, will process requests in 100+ languages without additional training. The NLP engine behind this provides pinpoint resolution with 98% accuracy in real time.
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Disclaimer: Based on the Information available in the Ada website.
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Customer Experience and epayments Director, Southeast Asia, Zalora
