Global enterprises trust Yellow.ai

“My experience with Yellow.ai
has been wow!”

-Rajendra B

Vice President, Enterprise (>1000 employees)

Overcome challenges with the best-in-class partner

Why Yellow.ai is the preferred partner
by enterprises globally?

Take your pick from Yellow.ai’s vast integration ecosystem

Give your customers the best of automation with seamless integrations with over 100+ industry leading support platforms for a unified and enhanced customer experience.

  • 5.0
yellow.ai makes chatbot with AI integration a breeze.

I never thought that having a chatbot integrated into my sitevanswering specific questions of the industry would be so easy; the team at Yellow.ai was so committed that the end result is ut unbelievable.

  • 5.0
30+ Channels, easily configurable and Industry Knowledge

Excellent capabilities and soultion designing on products, existing partnership and focus driven company, helping in revenue growth

Apps that we integrate with

Your ONE platform for all Total Experience (TX) automation needs

Support your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages, 24x7. Improve CSAT by 20% and ESAT by 95% with Yellow.ai’s hyper driven automation platform

Enable smarter B2C interactions with Voice

Give momentum to your Total Experience (TX) automation journey with Voice AI. Deploy Text & Voice AI to stay ahead of the curve and soar to greatness.

  • 5.0
A great hyper-automation CX platform

Yellow.ai have an extremely scalable hyper-automation platform.Me and my largest team have been using this product over last 2 years and found it extremely customizable with ready-to-deploy APIs across multiple technology platforms...

  • 5.0
Yellow.ai understand human centric engagements

Flexible pre-sales process, excellent support during POCs, very responsive, commercials are customer outcome focused

Leverage our low code platfrom for easy onboarding and superior results

Conversations are complex but our user-friendly low-code platform helps users create conversational bots in under 10 clicks which can understand the user’s personality, context & sentiment to respond with empathy & efficiency.

State-of-the-art total experience automation
platform to smash those business objectives

Proprietary NLP Engine with self-learning loop & sentence embeddings that make your bots Language-Intelligent, ensuring laser sharp accuracy. Continous deep learning enables to create the perfect ‘Human + AI’ platform.

automation

Give your agents more power and context to past queries with features such as automated contact creation and AI-powered response suggestions to help answer queries quickly. In-built complex SLA and escalation mechanisms ensure that no ticket goes unanswered.

automation

The Yellow.ai platform is industry and function-agnostic, thereby supporting any conversational AI scenario. The platform has seen specific use cases and value addition opportunities in over 16 industries ranging from Banking, Retail to QSRs and Pharma

automation

Once trained in English, Yellow.ai’s Dynamic AI agents, will process requests in 100+ languages ​​without additional training. The NLP engine behind this provides pinpoint resolution with 98% accuracy in real time.

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automation
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Yellow.ai vs. Ada: Competitive Comparison

Key feature Yellow.ai ADA
Web and Mobile App SDKs
Yes
Yes
Messaging platforms support (Whatsapp & FB Messenger, Google RCS etc.,)
Yes
Google RCS not available
Voice Platforms support (Alexa, Google Assistant etc.,)
Yes
Yes
Email support
Yes
No
IVR support
Yes
No
SMS support
Yes
Yes
Document Cognition (Search across thousands of documents)
Yes
No
Multiple Bot Orchestrator
Yes
No
Smalltalk and generic responses
Yes
Yes
Multiple intent training and recognition
Yes
Yes
Pre-built training models for common domains
Yes
Yes
Integrated cognitive Support desk and Agent routing
Yes
No
Configurable alerts and Notifications based on customer messages
Yes
No
Integrated audience segmentation
Yes
Yes
Native support for local Languages in SEA
Yes ( 55+ languages)
Yes
Deliver documents within messages
Yes
Yes
Send messages via push notifications
Yes
Yes
Full in-premise deployment
Yes
No
Analytics to give real-time analytics into bot usage
Yes
Yes
Customizable MIS reporting and analytics
Yes
Yes
Customer-bot connector : Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot's cloud-based infrastructure
Yes
No
Integrated Content management system
Yes
Yes
Image processing and OCR for unstructured documents , Document Cognition
Yes
No
Easily format chatbot responses as images, cards, quick options, etc.
Yes
Yes
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions.
Yes
No
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains.
Yes
No
Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console
Yes
Yes

Disclaimer: Based on the Information available in the Ada website.

1000+ happy customers and counting

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