A snapshot of the latest in the world of CX automation


Connect, converse and convert with Instagram Automation

50% people are more interested in a brand after seeing it on Instagram. Increase followers and turn them into loyal customers by promoting, automating responses, cross-selling and upselling your products with Instagram DM automation, taking your business to new heights.

Increase Web Conversions with Behavioural Automation Rules using Inbound Campaign Management

A website is a digital business asset where visitors perform a specific action, like making a purchase, requesting a demo, contacting sales, and so on. In this feature, we see the various behavioural automation rules that can improve the navigation for an e-commerce website visitor and urge them to perform an action through inbound engagement.

  Read more

Now Automatically Add FAQs to Your Chatbots From Multiple Sources Within Seconds

FAQ pages are an important component of most customer support strategies. However, going through the FAQ pages manually could be time-consuming. This feature is designed to curate all the FAQs automatically from your existing webpages. It delivers a smooth experience for customers as they don't have to go through the trouble of contacting customer support for answers to simple questions or scroll through the web pages. They can simply chat with the chatbot for answers to some basic queries.


Yellow.ai Introduces Geo-Distributed Architecture for Faster Performance and Regional Compliance

Yellow.ai has been expanding into new geographies which comes with new challenges, namely a different set of rules and regulations to abide by, and delight the end-users in the same manner as we are known for. Multi-Region hosting ensures that the customer data is being served from a particular region. With this the customer may travel abroad, but the connection remains with the original server.


Latest Awards


Latest News Mentions

Yellow.ai sees massive surge in clients through Covid-19 period
Yellow.ai’s New Executive Hires and Offices Add to US Expansion Push as Demand for CX Automation Grows
India could leapfrog into conversational commerce very quickly, say product and tech leaders
Top 10 Recent Virtual Assistant fundins to note in 2021
Yellow.ai Commended by Frost & Sullivan for Enhancing Customer and Employee Experiences with Its Conversational AI

Help your peers select the right partner!



Zalora - Asia’s Leading Online Fashion Destination


New users

More than 1.8 Million new users on the bot since Jan 2021

Customer engagement

Upwards of 3 Million conversation sessions since Jan 2021 with more than 99% bot accuracy

Deflection Rate

A stunningly high deflection rate of ~42% since Jan 2021


The chatbot acts as an information center for customer orders including the status of the order, payment, refund, and exchange related queries.

With love from Yellow.ai

Connect with us on